When you install SSL on your Shopify store you might see the SSL Unavailable error. In this post, I am going to tell you why do you see this specific error, and what you should do to fix the SSL unavailable error in Shopify.
What is SSL?
SSL stands for Secure Sockets Layer. It’s the standard technology for safeguarding any sensitive data being shared between the two systems.
It prevents criminals and hackers from reading and modifying any information during transfer.
What SSL does is make the data impossible to read when transferred between users and sites. It uses encryption algorithms to mask the data and prevent hackers from reading it.
Why Should You Install SSL on Shopify?
If you manage a website or a blog then you need to install SSL. It’s as simple as that. An SSL certificate is no longer a luxury; it’s become a necessity nowadays.
Here are a few key reasons why you should install SSL:
- A website using SSL looks more trustworthy to users.
- SSL is More Secure, for both users and website owners.
- SSL is good for SEO. Read my post on HTTP vs HTTPS protocol to understand why.
Why Do You See ‘SSL Unavailable’ Error in Shopify?
When you add a custom domain to your Shopify store, a new SSL certificate is automatically generated.
Sometimes it takes up to 48 hours to properly work. You might see an ‘SSL Unavailable’ error during that time in your Shopify admin. Also, when you visit your Shopify store on a browser you might see these errors
- Your connection is not private (Google Chrome)
- Your connection is not secure (Mozilla Firefox)
- There is a problem connecting securely to this website (Microsoft Edge)
Shopify recommends users wait for at least 48 hours before troubleshooting this error.
How to Fix SSL Unavailable Error in Shopify?
As I have explained this error could be temporary and it might be resolved within 48 hours period. However, if your issue still persists then here are some ways to fix the ‘SSL Unavailable’ error.
1. Your A record isn’t pointing to Shopify
If you’ve purchased your domain through a third-party domain provider such as Godaddy or Namecheap, then you need to edit the following DNS settings:
- Your A record should point to Shopify’s IP address, which is 220.127.116.11
- Your www CNAME record should point to shops.myshopify.com.
Follow these steps:
- Log in to the account that you have with your domain provider.
- Find your DNS settings. Edit your A record to point to Shopify’s IP address 18.104.22.168.
- Save the A Record (click Save, Save Zone File, Add Record, or similar).
- Find the CNAME record in your DNS settings.
- Change your www CNAME record to point to shops.myshopify.com.
- Save the CNAME Record.
Note: CNAME records must always point to a domain name, never to an IP address.
2. Your domain has more than one A record
The ‘A Record’ and CNAME Record for your domain are automatically set by Shopify. However, for some reason, if your domain has more than one A record then you should check and resolve it.
- From your Shopify admin, access Online Store > Domains.
- In the Shopify-managed domains sections, click the domain name that you want to edit then click DNS Settings.
- To delete ‘A Record’ click Actions > Remove, and then click Remove again to confirm.
3. You are using a CAA Record
Shopify recommends that you shouldn’t be using CAA (Certification Authority Authorization) Records if you want to use Shopify SSL.
If CAA records are required for some reason then you must add the following Certificate Authorities to each CAA record.
4. You are using an AAAA record
If an AAAA record exists for the domain name you’re trying to issue an SSL certificate for, Shopify tries to verify that it also answers with the correct file it is expecting. Unfortunately, it will never work because Shopify doesn’t support IPV6.
If you are using AAAA records then you might encounter issues with SSL. Hence, make sure that you remove the AAAA record from your DNS.
If your sales are tanked on Shopify and looking for some creative ways to give it a boost then check out my recent post on how to boost Shopify sales.